Loading...

How to Get Help

How to Get Help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a food voucher

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency. Alternatively, you can see a list of which local agencies hold foodbank vouchers at this link.

2. Arrange a visit to the referral agency

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring your food voucher to your nearest foodbank centre

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

Additional support

North West Boroughs Healthcare’s 24/7 mental health crisis lines are now free to call from both landlines and mobile phones. If you feel you may benefit from this service don’t hesitate to call.

0800 051 1508  for people living in Halton, Knowsley, St Helens and Warrington


The crisis lines provide support 24 hours a day, seven days a week to people of all ages, including children and young people, who need urgent mental health support. You do not need to be known to their services to contact the crisis lines, they are available for patients and public.