Last updated: 7th April 2021
Our foodbank continues to operate during the Coronavirus pandemic. We have, however, made some adjustments.
The wellbeing and safety of foodbank clients, visitors, and volunteers is our priority. We have implemented extra precautions and procedures for everyone’s sake.
Updates from 12th April
As Coronavirus restrictions begin to ease we are now in a position to adjust our operating model. From 12th April 2021 we will be making some changes.
- Clients not suffering from COVID symptoms will be asked to collect their parcel from Crossing Point on Mondays, Wednesdays, Thursdays and Fridays. Deliveries will continue for those with COVID symptoms and those in exceptional circumstances.
- St Mary’s and St Paul’s centres to remain closed for now.
- The office is still closed and volunteers are operating from home.
- Social distancing and face coverings rules must continue to be observed.
To help explain things clearly we’ve split this page up into numerous sections. You jump directly to a relevant section by selecting a section below.
If you need help
We work with referral agencies across Widnes to identify people in need. Usually agencies refer people to us through a “red food voucher” process. The majority of our referral agencies at this time are issuing electronic “e-vouchers” instead to reduce handling. You can find a list of participating referral agencies at this link.
If you’re visiting our foodbank
From Monday 11th January 2021, in light of the latest lockdown, our foodbank will be providing food parcels by home delivery only. From this date our foodbank centres will be closed to in-person visits from clients until further notice.
Clients who have been issued with a food voucher will receive a phone call from one of our volunteers shortly before they arrive at the client’s address. If there is no response they will try again after 10 minutes.
If, after this second phone call attempt, there is still no response the delivery will not be attempted. The client will need to arrange re-delivery with our office on 0151 422 0031.
Doorstop deliveries will be made during the hours of 11am – 2pm Mondays Wednesdays and Fridays, and 11am – 1pm on Thursdays.
If you want to donate
We always welcome food and financial donations from our community, and we truly appreciate the efforts of local individuals and organisations in supporting us.
If you would like to donate food from our Shopping List we kindly ask that this either dropped off at one of our Collection Points around town, or directly at our Warehouse. From Monday 11th January our warehouse will only be open for donations on a reduced weekly basis.
Details of our Warehouse opening times can be found here.
Whilst our Warehouse opening times are reduced, our Crossing Point centre will now be able to accept donations on Mondays (11am – 2pm), Thursdays (11am – 1pm) and Fridays (11am – 2pm).
If you’re visiting to us to donate it is crucial that you observe our social distancing measures, sanitise your hands upon arrival and leaving, and wear a face covering.
If you want to speak to us
Our physical office location at Trinity Church is currently closed. Our volunteers continue to staff the office from their own homes.
You can continue to contact our office between 10am and 12pm each weekday, excluding Bank Holidays. Alternatively you can also email us and we will aim to respond to your enquiry as quickly as possible.
Our office contact details can be found on this page. Please note that office hours are subject to change at short notice.