Last updated: 15th July 2021
Our foodbank continues to operate during the Coronavirus pandemic. We have, however, made some adjustments.
The wellbeing and safety of foodbank clients, visitors, and volunteers is our priority. We have implemented extra precautions and procedures for everyone’s sake.
England Roadmap Stage 4 – From July 19th
The Government has announced that England will move to Step 4 of the Roadmap out of lockdown from Monday, 19th July. Despite the relaxation, and in the face of rising cases, we have decided to continue with certain measures. This will help to keep all our volunteers and clients safe.
When visiting any of our locations, you must:
- Wear a face covering (unless you have an exemption)
- Follow our social distancing measures, including one-way systems
- Use hand sanitiser upon entering and exiting buildings
We will also be retaining our protective screens. These measures will be kept under review as the situation evolves, and any subsequent updates will be published here.
To help explain things clearly we’ve split this page up into numerous sections. You jump directly to a relevant section by selecting a section below.
If you need help
We work with referral agencies across Widnes to identify people in need. Usually agencies refer people to us through a “red food voucher” process. The majority of our referral agencies at this time are issuing electronic “e-vouchers” instead to reduce handling. You can find a list of participating referral agencies at this link.
If you’ve got a food voucher
Our foodbank centre at Crossing Point is open to provide a “collect at door” service. Opening times can be found here. Anyone with a foodbank voucher will be able to visit and exchange their voucher for a food parcel.
For anyone who is suffering from symptoms of COVID-19, and in exceptional circumstances, are are continuing with home deliveries.
Clients receiving a home delivery will receive a phone call from one of our volunteers shortly before they arrive at the client’s address. If there is no response they will try again after 10 minutes.
If, after this second phone call attempt, there is still no response the delivery will not be attempted. The client will need to arrange re-delivery with our office on 0151 422 0031.
Home deliveries will be made during the hours of 11am – 2pm Mondays Wednesdays and Fridays, and 11am – 1pm on Thursdays.
If you want to donate
We always welcome food and financial donations from our community, and we truly appreciate the efforts of local individuals and organisations in supporting us.
Details of our Warehouse opening times can be found here.
If you’re visiting to us to donate it is crucial that you observe our social distancing measures, sanitise your hands upon arrival and leaving, and wear a face covering.
If you want to speak to us
Our physical office location at Trinity Church is currently closed. Our volunteers continue to staff the office from their own homes.
You can continue to contact our office between 10am and 12pm each weekday, excluding Bank Holidays. Alternatively you can also email us and we will aim to respond to your enquiry as quickly as possible.
Our office contact details can be found on this page. Please note that office hours are subject to change at short notice.